JR Limo Car Service Terms & Conditions

Welcome! JR Limo Car Service thank you for the opportunity to earn your business

Airport:

Arriving flights: Delayed flights will not be charged for wait time. We will be monitoring the incoming flight to make sure a chauffeur is there exactly when you arrive. The grace period will start after the plane is wheels down, not at gate arrival time.

Cancelled flights:

JR Limo Car Service can reschedule the pick-up according to the new arriving date and time at no extra charge. However, If the reservation is cancelled because of a cancelled flight, notified less than 6 hours prior to pick up time, the fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 6 hours before the scheduled pick-up time.

Delayed Flights:

We track all inbound flights so that we may arrive at your landing time. If your flight is delayed and arrives after midnight, you will be charged an early morning fee.

Diverted Flights:

JR Limo Car Service is not responsible for diverted flights. The chauffeur will remain at the airport until notified by the passenger. The fare equal to the total trip cost including gratuity will be charged for any diverted flight cancellation. If the passenger wants the chauffeur to remain on location to wait for their arrival, the reservation will be billed hourly as directed, from garage to garage.

Departure Flights:

We do not monitor outbound flights. JR Limo Car Service is not responsible for departure flights that are delayed. The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 6 hours before the scheduled pick-up time. Any changes to the pickup time can be accommodated at no extra charge if the chauffeur has not left our garage; however, if the chauffeur is already enroute, the chauffeur will arrive at the original pickup time, and will remain on location. The wait time will be added to the final cost of the reservation.

Waiting time:

JR Limo Car Service is not responsible for delays with luggage, customs, immigration, or any other delays that may cause the passenger to go beyond our allowed grace period of 40 minutes for domestic arrivals, and 1 hour for international flights. Passengers will be charged for wait time that goes beyond the grace period time. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses.

FBO:

All FBO arrivals have a two-hour minimum charge.

Airport Fee:

Will be applied on every airport pick-up. There is an additional $20.00 charge for all international arrivals.

Meet & Greet:

Meet & Greet service available at Baggage Claim ($49) or Gate ($99).

Groups larger than seven (7) passengers or more will be charged $80 for the baggage claim meet and greet service.

Onsite Group coordinator: $45.00/hr. (three hours minimum).

Please Request via email hello@jrlimocarservice.com.

Cancellations & No-Show Fees

Sedans & SUVs Point-to-Point: The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 6 hours before the scheduled pick-up time.

For all pick-ups outside of Massachusetts, a 24 hour’ notice is required for cancellation to avoid being charged for sedans and SUVs.

Meet & Greet: All reservations booked with Meet and Greet service require 24 hours to cancel to avoid the fare equal to total trip cost including gratuity to be charged.

Sedans and SUV’s - Hourly As Directed: The fare equal to the total trip cost including gratuity will be charged for any cancellation that is made less than 24 hours before the scheduled pick-up time.

Sedans, SUV’ s, Mini Coaches and Sprinter Vans – Sport Events / Concerts / Wedding / Prom: We require 7 days’ notice to cancel in order to avoid the fare equal to the total trip cost, including gratuity to be charged.

Mini Coaches & Sprinter Vans: We require 48 hours’ notice to cancel to avoid the fare equal to the total trip cost including gratuity to be charged.

Passenger Motor Coach and Party Buses: We require 14 days’ notice to cancel to avoid the fare equal to the total trip cost including gratuity to be charged.

Last Minute Booking: All last-minute bookings made will be charged upfront and cannot be cancelled. Charges made are non-refundable.

No-show: A no show fee equal to the trip cost plus applicable waiting time, tolls, parking, and gratuity will be charged when the passenger fails to show at the designated location for which a reservation has been made. In order to avoid this charge, passengers should not leave designated pick-up locations without notifying JR Limo Car Service at 857 777 9500.

Concerts & Sports:

Gillette Stadium & Xfinity Center: All reservations must be hourly as directed. No point-to-point reservations are accepted.

TD Garden & Fenway Park: All reservations have a two-hour minimum charge. No point-to-point reservations are accepted.

Fees and Surcharges:

Waiting Time: JR Limo Car Service grace periods are: 15 minutes for point-to-point & To Airport services, 40 minutes for a domestic flight, and 1 hour for an international flight after wheels down. There is a $8.00 charge for every five (5) minutes of waiting time after the grace period elapses. The grace period will start after the plane is wheels down, not at gate arrival time.

NOTE: We must have the proper flight number and airline on every airport pick-up.

STC Charge (Standard Transportation Charge): 10% will be applied to every reservation point to point.

STC is a charge based upon various overhead expense items some of which may not relate to the specific trip.

Hourly as Directed: We have (3) three hours minimum. Hourly rides are billed per hour at the chosen vehicle prevailing hourly rate. Final charges are based on actual ride duration, plus garage-to-garage time. Garage time (positioning) is the cost incurred for the vehicle and chauffeur to travel to your pickup location and to return from your drop-off point. The minimum garage to garage time is 30 minutes. Time-based charges are billed in 30-minute increments.

Tolls: Tolls will be billed at face value when applicable, at the end of the trip and added to the bill. If it’s not already applied. Routing without tolls if charged in the reservation will be removed.

Admin Fee: An administration fee of 15% will be added to every reservation.

Early Morning Fee: A $20 surcharge for service scheduled between 12:00 AM and 12:59 AM. A $25 surcharge for service scheduled between 1:00 AM and 5:00 AM.

Parking and out of Pocket Charges: All out-of-pocket charges, including tolls, parking, airport fees will be billed to customer.

Extra stops: We charge $20 for each stop accordingly based on locations and directions (This rule does not apply on the Hourly/As Directed jobs). $8.00 per five (5) minutes increments for any waiting time.

Holidays: JR Limo Car Service will charge ($25) or (25%), whichever is greater for service scheduled for the following days: New Year’s Eve after 12 pm, New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day (4^th of July), (5th of July observed), Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas’s Eve after 12 pm, and Christmas’s Day.

Gratuity and Tips: Drivers always receive 100% of the gratuity charged. All gratuities are recommended and may be increased, decreased, or eliminated if for any reason you are not satisfied with the service. NO QUESTION ASKED.

Breakdown: JR Limo Car Service is not responsible for delays of services due to circumstances beyond our control including but not limited to severe weather, vehicle breakdowns and/or road conditions and will only be responsible for making up lost time at a mutually agreed date.

Bad Weather Policy: Reservations made with an Executive Sedan will be required to be upgraded to an SUV in case of snow conditions for the safety of the chauffeur and the passenger. Additional costs will apply.

Lost and Found: JR Limo Car Service assumes no responsibility for lost or damaged articles left in or nearby the vehicle(s) belonging to the client or passenger.

Damage and Liability: The client assumes full financial liability for any damage to a vehicle caused during the duration of the rental by them or any members of their party. The chauffeur or the office feels that the renter/party of the renter is putting the chauffeur or the mode of transportation or the renter/party of the renter in danger of injury. Or if the renter/party of the renter is in the possession of any Illegal material or substance, this service will be canceled without refund. This is without exception. JR Limo Car Service reserves the right to add up to an additional $300 fee for any damage to a vehicle. A fee of $150.00 for each carpet or seat burn, spillage, and soiling. The sanitation fee is $250.00.

Pet Policy: JR Limo Car Service allows pets. If the pet weighs more than fifteen pounds, we require them to be placed in a cage. Smaller pets should be on a leash or inside a case. They should never be seated beside the chauffeur by itself on the seat, or to be standing at the door looking out the window. Any scratches or damage to the vehicle caused by your pet will be billed to the reservation. If you have a service animal, you don’t have to place them in a crate. To make sure that every pet protocol is followed please call our customer care service at 857-777-9500 for us to check if there is anything else you might need to do depending on the kind of pet and weight. You can be sure you will always be provided with a pet-friendly chauffeur.

Grounds for data collection

Processing of your personal information (meaning, any information which may potentially allow your identification with reasonable means; hereinafter " Personal Information ") is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

By submitting the form with your contact information, you consent to receive autodialed and/or prerecorded calls, text messages, and emails from JR Limo Car Service to verify your contact information, provide information about your account and/or purchases, and advertise its products and services, at the phone number provided above, including your wireless number if provided, even if your number is currently listed on any state, federal, or internal Do Not Call list. Please note that consent is not a condition of purchase, and you can revoke this consent at any time by contacting JR Limo Car Service hello@jrlimocarservice.com

What information we collect?

We collect two types of data and information from Users.

The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“ Non-personal Information ”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
Registration information: When you register to our Site you will be asked to provide us certain details such as: full name; e-mail or physical address, and other information.

How do we receive information about you?

We receive your Personal Information from various sources:

When you voluntarily provide us your personal details in order to register for an account.
When you use or access our Site in connection with your use of our services.
From third party providers, services and public registers (for example, traffic analytics vendors).

Marketing

We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.

Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.

Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.